The National University of Singapore
Ph.D.,  Management/Management Information Systems, June 1998
Thesis:  Technological Frames and End-User Computing
M.Sc., Management/Management Information Systems, June 1993
Thesis:  Strategic MIS Parameters

The University of Kentucky
M.B.A. in Finance, December, 1979
B.B.A. in Marketing, December, 1978, cum laude

Assistant Professor, MIS Department, George Mason University, 2000 – present
Courses Taught:  Introduction to MIS, Management and Control of Information Systems, Database Design, Electronic Commerce, Systems Analysis and Design.

Visiting Assistant Professor, MIS Department, American University, 1997-2000
Courses Taught: Introduction to MIS (undergraduate and MBA), Systems and Database Design (MBA).

Lecturer, Department of Decision Sciences, National University of Singapore, 1992-1997
Courses Taught: Systems Analysis and Design, Basic Computing, Management of Information Systems.

Senior Systems Analyst, Central Intelligence Agency, 1986 - 1991
Project Manager for a variety of hardware/software systems design projects.  Responsible for the implementation of a MacIntosh network that manages the financial and technical aspects of multi-million dollar contracts.  The project was completed over a three-year time frame.

Technical Manager, Integrated Microsystems, 1984-1986
Technical manager of a software design company.  Supervised the design, coding, testing and implementation of a software system that consisted of Point of Sale retail terminals for an inventory control system on a PC network.

Technical Consultant, AT&T, 1981-1984
Technical support for a marketing sales team that sold large (300 line and above) telephone and data switching systems to corporations.

Programmer / Analyst, General Electric, 1980-1981
Entry level applications programmer, designing and coding financial programs in COBOL on a Honeywell mainframe.

Captain, Military Intelligence, US Army Reserves, 1983-1992
Served in various Army Reserve units. Last assignment was as direct support to USCENTCOM (U.S. Central Command) efforts during the Persian Gulf War, designing and implementing a variety of classified computer systems.

• Shaw, N., J.E. Lee-Partridge and J. Ang, (2004), “Understanding End-User Computing through the Use of Technological Frames,” Book chapter in Advanced Topics in End User Computing, Volume 3, Idea Group Publishing, Hershey, PA 

• Shaw, N., F. Niederman, J.E. Lee-Partridge, (2003), “Improving Satisfaction with End-User Support”, Book Chapter in IS Management Handbook (8th Edition), pp. 753-760, Auerbach Publishers, Boca Raton, FL.

• Shaw, N., J.E. Lee-Partridge and J. Ang, (2003), “Understanding End-User Computing through the Use of Technological Frames,” Journal of End-User Computing (15:2).

• Ruth, S., Frizzell, V., Shaw, N., (2003), “Training in Knowledge Management”, Book chapter in Handbook of Knowledge Management, Volume 2: Knowledge Directions,  pp. 581 –60, Springer-Verlag, Berlin/Heidelberg.

• Shaw, N., and F. Tuggle, (2003) “An Expanded Model of Organizational Culture and its Effects upon the Acceptance of Knowledge Management”.  Book chapter in Knowledge and Information Technology Management in the 21st Century Organizations: Human and Social Perspectives. pp. 72-88. Idea Group Publishing, Hershey, PA.

• Shaw, N., and J. O’Reilly (2002), “Datanaut, Inc”, Annals of Cases on Information Technology (ACIT), Volume 4, pp 1-11. Idea Group Publishing, Hershey, PA.

• Shaw, N., W. DeLone, F. Niederman, (2002), “An Empirical Study of Success Factors in End-User Support,” DATABASES Advances in Information Systems, (33:2), pp. 41-56.

• Ang, J., N. Shaw and F. Pavri, (1995), “Identifying Strategic Management Information Systems Planning Parameters Using Case Studies,” International Journal of Information Management, Vol. 15 (6), pp 463-474.

• Shaw, N., M. Meixell and F. Tuggle, (2003) “Knowledge Management in an Automotive Service Parts Supply Chain: A Case Study”, Proceedings of the Hawaii International Conference on Systems Science (HICSS 2003), Kona, HI. 

• Meixell, M., N. Shaw, F. Tuggle, (2003) “Using Bayesian Forecasting to Model Knowledge in the Service Parts Supply Chain,” Production and Operations Management National Meeting (POMS 2003), Savannah, GA.

• Meixell, M., N. Shaw, F. Tuggle, (2002) “Modeling Knowledge Management in the Extended Enterprise,” Decision Sciences Institute National Meeting (DSI 2002), San Diego, CA.

• Meixell, M., N. Shaw, F. Tuggle, (2002) “The Use of Knowledge Management Methodologies to Improve the Practice of Supply Chain Management: The Case of the Bullwhip Effect”, Proceedings of the European Conference on Information Systems (ECIS 2002), Gdansk, Poland.

• Meixell, M., N. Shaw, F. Tuggle (2001), “The Use of Knowledge Management Methodologies to Improve the Practice of Supply Chain Management: The Case of the Bullwhip Effect”, Proceedings of IFIP WG 8.2 OASIS Workshop (OASIS 2001), New Orleans, LA, December 2001.

• Tuggle, F., and N. Shaw (2001), “The Strategic Use of Knowledge Management”,  Proceedings of The International Conference on Advances in Management (ICAM, 2001), Athens, Greece, July, 2001.

• Tuggle, F., and N. Shaw (2001), “Designing an Effective Technical Training Program: The Effect of Corporate Culture”, Proceedings of the Southern Association for Information Systems Conference (SAIS, 2001), Savannah, GA.  March, 2001.

• Shaw, N. (2000), “Issues in Product Internationalization: Policies, Strategies and Trends in Globalization and Design”, Proceedings of the International Workshop on Internationalization of Products and Systems (IWIPS), Baltimore, MD. July 2000.

• F. Dubois, N. Shaw, W. Delone, B. Kaku, E. Carmel,F. Tuggle and V. Sridhar, (2000) “Global Electronic Commerce: The Business-to-Business Case”, Proceedings of The e-Commerce and Global Business Forum, Santa Cruz, CA. June, 2000.

• Tuggle, F., and N. Shaw, (2000) “The Effect of Organizational Culture on the Implementation of Knowledge Management,” Proceedings of the Florida Artificial Intelligence Research Symposium , (FLAIRS-2000). Orlando, FL.  May, 2000.

• Shaw, N.,  F. Dubois, E. Carmel, B. Kaku, W. DeLone, F. Tuggle, (1999) “What Does It Mean to Globalize E-commerce: the Business to Business Case,” HICSS-1999, invited presentation.

• Shaw, N., (1998) “Information Technology in Singapore”, Federal Government Information Proccessing Conference (FGIPC-1998), Irvine, CA., invited presentation.

• Shaw, N., J.E. Lee-Partridge and J. Ang, (1997) “Understanding End-User Computing through the Use of Technological Frames,” Proceedings of International Conference on Information Systems - ICIS 97 (Atlanta), 1997, pp. 453-459.

• Shaw, N., J.E. Lee-Partridge and J. Ang, (1996) “Technological Frames and End-User Computing,” Proceedings of the Asia Pacific Decision Science Institute Conference (Hong Kong), 1996, pp. 1408.

• Shaw, N., (1996) “Technological Frames and End-User Computing,” National University of Singapore Working Paper Series, 1996.

• Ang, J., N. Shaw and F. Pavri, (1994) “Strategic MIS Planning Parameters,” Proceedings of the European Conference on Information Systems (Netherlands), 1994 pp. 237-245.

• Shaw, N., F. Niederman, W. DeLone, “An Investigation into Intervention Techniques for Improving End-User Satisfaction,” Invited Presentation at several universities.

• Shaw, N., J.E. Lee-Partridge and J. Ang, "Technological Frames and End-User Computing," AIS Americas Conference on Information Systems (Phoenix), 1996.

• Shaw, N., J.E. Lee-Partridge and J. Ang, "Technological Frames and End-User Computing," Australasian Conference on Information Systems (Australia), 1995.

• Shaw, N., N. Kock, M. Nissen, “Naturalness Elements of Knowledge Flows – Knowledge Management techniques to Improve Knowledge Transfer”.
 
• Meixell, M., N. Shaw, F.D. Tuggle, ““The Use of Knowledge Management Methodologies to Improve the Practice of Supply Chain Management: The Case of the Automotive Industry”.
 
• Alter, S., N. Shaw, “Organizational Culture and Information Systems”
 
• Tuggle, F. and N. Shaw, Organizational Cultures and Their Role in the Development of Knowledge Based Firms.

• Who's Who in America's Teachers (2004)
• Nominated for George Maon University Teaching Excellence Award (2003)
• Japan / Singapore Artificial Intelligence Center – Post Doctorate Certification in AI
  
• Outstanding Employee Recognition Award – Central Intelligence Agency
• Member – Editorial Review Board of the Annals of Cases in Information Technology (ACIT)
• Top Ranked Instructor in Decision Science Department – National University of Singapore
• 2nd place NUS Thesis Competition